EN
AR
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Category
تطويري
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Presence
SAR
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online
3000 SAR
Customer service and the art of dealing with the public
Excellence in customer service is achieved when the service exceeds the customer’s expectations with good performance. Excellent customer service can give you the competitive edge you need to be able to continue in an increasingly difficult work environme
Details
This program is extremely important for any employee working in the field of: customer service.
Excellence in customer service is achieved when the service exceeds the customer’s expectations with good performance. Excellent customer service can give you the competitive edge you need to be able to continue in an increasingly difficult work environment. The way you deal with customers affects your company’s performance and external image. This accredited program offers Modern concepts and international best practices in customer service, including the basic communication skills required, and the effectiveness of using dialect in speaking with customers. This program also provides ideal practices for the quality of customer service and focuses on building relationships with customers and developing effective customer care strategies. Through multiple scenarios and workshops in practical and interactive training to develop the customer service skills necessary to provide excellence in service according to international standards.
Û The general objective of the training program
Through this program, participants will be able to develop their knowledge of customer service and its actual value to the organization and customers, and to discuss practically a number of different types of customers, their needs and expectations, the importance of evaluating internal and external customers, the importance of clarity in the method of communication with customers, and the role of the team’s work in providing distinguished quality service to the customer.
Û Detailed objectives of the training program
Developing customer service skills and dealing with them, and providing participants with the necessary skills for this, including communication, reception, and discussion.
Enabling participants to identify behavioral patterns of customers and the public and training them on how to deal with each pattern.
Enabling participants to create an atmosphere of familiarity with customers and the public by training them on a modern methodology for this purpose.
Enabling participants to read the thoughts of others through the science of neuro-linguistic programming.
Enabling participants to know what is on the minds of others from the movement of their bodies.
Û Topics of the training program
Main topic: The concept of customer service and the art of dealing with the public.
It includes the following subtopics:
Introductory introduction.
Creativity in customer service, the art of dealing with the public, and the importance of that.
The traditional view of customers and the modern view, the difference between them, and the impact of scientific and technological progress on that.
Exercises and practical cases.
Main topic: Strategies for excellence in customer service and ways to apply them.
It includes the following subtopics:
Introducing participants to customer behavioral patterns and how to deal with each pattern.
Dealing with difficult people.
Remote sensing to know the needs and requirements of customers from a distance.
Exercises and practical cases.
Main topic: The art of dealing with customers.
It includes the following subtopics:
Ways to handle the pressure and tension resulting from dealing with clients and the public.
Elements and keys of effective and fruitful dialogue and discussion.
The art of transforming sterile dialogues into fruitful ones.
Exercises and practical cases.
Main topic: Dealing with customer complaints.
It includes the following subtopics:
Body language and its impact on the communication process and increasing its effectiveness.
Knowing what is on the minds of customers through the movement of each organ in the customers’ body.
The art of dealing with visual, auditory and sensory people.
The method of convincing each of them to select the appropriate words.
Exercises and practical cases.
Main topic: Excellence in customer service.
It includes the following subtopics:
Modern methods and techniques for understanding customers and creating rapport with them through the science of neuro-linguistic programming.
Exercises and practical cases.
Conclusion
Course information
- Course start date : 2023-04-22
- Duration : 5
- Hours: 25
- Number of seats: 500
- studying days : from الأحد to الخميس
- Study time : 19:00 - 22:00
- Training period: مسائي
- training type: اونلاين